Refund Policy

Effective 2 November 2026

Company plans are paid by card through Stripe. This page says when we give money back, how to ask and how long it takes. It is part of our Terms of Use.

1. Cancelling a plan

  • You can cancel at any time in Settings → Plan and billing. Your plan then stops renewing, and search stays open until the end of the period you have paid for.
  • A monthly plan runs for at least 3 months. Within that time it can be cancelled from the end of month 3, and the months up to then stay due.
  • Cancelling doesn't refund the period you are in.

2. When we refund

We refund, in full or for the unused part, when:

  • you were charged twice for the same period, or charged after you had cancelled;
  • you were charged a different amount from the price shown when you paid;
  • we can't provide search under your plan through our own fault for more than seven days in a row.

We don't refund a change of mind, unused seats, or a period in which your team didn't search. Moving to a higher plan counts the unused part of your current plan towards the new one instead of refunding it.

3. How to ask

Email hello@intrava.my from your company account's email with your company name, the invoice number (it is on the receipt from Stripe and under Invoices in Settings) and what went wrong. We reply within two working days.

4. How long it takes

  • We decide within five working days of your email and tell you the outcome in writing.
  • An approved refund goes back to the card you paid with, through Stripe. Banks usually show it within 5 to 10 working days.
  • The refund includes any tax charged on the refunded amount.

Polisi Bayaran Balik (Bahasa Melayu)

1. Membatalkan plan

  • Anda boleh batalkan pada bila-bila masa di Settings → Plan and billing. Plan tidak diperbaharui lagi, dan search kekal dibuka sehingga akhir tempoh yang telah dibayar.
  • Plan bulanan berjalan sekurang-kurangnya 3 bulan. Dalam tempoh itu, ia boleh dibatalkan mulai akhir bulan ke-3, dan bulan-bulan sehingga itu tetap perlu dibayar.
  • Membatalkan plan tidak memulangkan bayaran untuk tempoh semasa.

2. Bila kami pulangkan wang

Kami pulangkan wang, penuh atau bahagian yang belum digunakan, jika:

  • anda dicaj dua kali untuk tempoh yang sama, atau dicaj selepas membatalkan plan;
  • anda dicaj jumlah yang berbeza daripada harga yang ditunjukkan semasa membayar;
  • kami tidak dapat menyediakan search di bawah plan anda atas kesilapan kami lebih daripada tujuh hari berturut-turut.

Kami tidak pulangkan wang kerana tukar fikiran, seat yang tidak digunakan, atau tempoh team anda tidak membuat search. Naik ke plan yang lebih tinggi mengira baki plan semasa ke dalam plan baharu, bukan dipulangkan.

3. Cara memohon

Emel hello@intrava.my daripada emel akaun syarikat anda, dengan nama syarikat, nombor invois (ada pada resit daripada Stripe dan di bawah Invoices dalam Settings) dan masalah yang berlaku. Kami balas dalam dua hari bekerja.

4. Tempoh pemprosesan

  • Kami buat keputusan dalam lima hari bekerja selepas emel anda dan maklumkan secara bertulis.
  • Bayaran balik yang diluluskan dihantar semula ke kad yang digunakan, melalui Stripe. Bank biasanya menunjukkannya dalam 5 hingga 10 hari bekerja.
  • Bayaran balik termasuk cukai yang dikenakan ke atas jumlah yang dipulangkan.